What is Burner Services? Burner Services is the department that hosts the Welcome into the autonomous space we call “The Burn.” Our teams include Greeters/Education, Information Station, Gate Support/ Ticketing, Helping Hands, and Volunteer Coordination. These five teams help make sure volunteer schedules are available for participants to sign up and help the event run (VC), assist on-site for participant accessibility needs (HH), problem-solve entrance procedures (GS/T), update available volunteer needs during the event (IS), and inform attendees about the principles of Burning Man(G/E).  

You can reach us at BurnerServices@alchemyburn.com

 

Education &Greeters

Welcome burners to Alchemy! You will be a cultural bridge from the default world to our burn. Share your enthusiasm for this community by greeting participants and educating them about the 10 Principles, consent and volunteering. 

Info Station

Disseminates information about available volunteer shifts and team trainings on-site. Facilitates a booth for participant questions, map of the event, and list of volunteer shifts needing to be filled. Works closely with Volunteer Coordination team to provide information about opportunities for participants.  

Alchemy’s newest Disability Services team, affectionately referred to as" the Hand Job Assistants”, provides direct on-site support to participants who need an extra Helping Hand with setting-up and packing up individual and small group camp structures. Mobility Assistance via golf-cart is also offered to individuals in need of help around the grounds. 

Helping Hands

Develop a plan and strategy to fulfill all volunteer needs. Work with Team Leads to build shift schedules and help with any needed troubleshooting. Work with the Team Leads and Comms Team to build and publish the volunteer schedules on the Alchemy website and post about continued needs as the event approaches. Distribute printed lists of volunteer shifts on-site and provide list of empty shifts to info station to help fill.  

Volunteer Coordination

Gate Support /Ticketing

: Assists in expediting check-in process on-site by facilitating procedures, bridging the gap between paid staff at the front gate and dedicated volunteer teams, and problem-solving on the spot to identify solutions to unexpected situations that may arise during the check-in process.